General Conditions - Agaat Nouwen
1. GENERAL
1.1 These General Terms and Conditions apply if you as a consumer, company or institution (customer) make a purchase at www.agaatnouwen.nl or in the webshop from Agaat Nouwen on the website (agaatnouwen.nl)
The General Terms and Conditions have been published on the website can be sent by email at the first request of the customer.
1.2 The website and all content on the website is the property of Agaat Nouwen and protected by intellectual property rights, just like all the work of Agaat Nouwen. Making copies and/or use the content and work without permission from Agaat Nouwen is not permitted.
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2. THE OFFER
2.1 The offer of Agaat Nouwen is without obligation. Agaat Nouwen is entitled to change the offer.
2.2 All images on  the website and in the webshop have been published carefully and as truthfully as possible. This is not a guarantee that the image is an exact representation of the work.
2.3 An obvious mistake or error in the offer does not bind Agaat Nouwen.
2.4 Agaat Nouwen is not liable for errors on the website and in the webshop. Agaat Nouwen has the right to change and update information, and to correct errors.
If the customer makes a purchase on the basis of an error on  the website or in the webshop, Agaat Nouwen will inform the customer as soon as possible and the customer has the right to dissolve the purchase.
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3. AGREEMENT
3.1 By purchasing via the website or in the webshop, the customer and Agaat Nouwen conclude an agreement and accept the General Terms and Conditions. The purchase is confirmation that the customer has taken note of the General Terms and Conditions.
3.2 The agreement is only concluded after Agaat Nouwen has confirmed the purchase.
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4. PRICES, COSTS AND PAYMENT
4.1 The price of the work is stated on the website or in the webshop, in Euros, excluding shipping costs.
4.2 The payment options are stated on the website and in the webshop. Agaat Nouwen has the right to change the payment method selected by the customer at the time of purchase prior to delivery if that method does not work for any reason.
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5. DELIVERY
5.1 Agaat Nouwen will execute the agreement with the greatest possible care. Agaat Nouwen delivers the purchase within the period indicated on the website or in the webshop, unless another term has been expressly agreed.
5.2 If Agaat Nouwen provides that the delivery period cannot be fulfilled, Agaat Nouwen will contact the customer and Agaat Nouwen will try as much as possible to comply to the agreement.
If the delivery takes longer than 15 working days, the customer can cancel the purchase in which case Agaat Nouwen will refund the purchase price without a right to additional compensation.
5.3 Agaat Nouwen is not liable for a delayed delivery caused by third parties or circumstances over which Agaat Nouwen has no influence.
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6. RIGHT OF WITHDRAWAL
6.1 After receipt of the purchase, the customer can dissolve the purchase within 14 days without giving reasons. The cooling-off period starts on the day after receipt of the purchase.
The right of withdrawal does not apply to the employee acting in the exercise of a profession or business.
6.2 If the customer makes use of the right of withdrawal, the customer will report this to Agaat Nouwen and the customer will send the purchase back to Agaat Nouwen in the original condition and packaging according to the instructions of Agaat Nouwen. The customer pays the necessary shipping costs for this.
6.3 For paintings, returns are not possible.
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7. WARRANTY AND COMPLAINTS
7.1 Agaat Nouwen guarantees that the purchase complies with the agreement.
7.2 Defects or incorrectly delivered products will be reported by the customer to Agaat Nouwen by email within 5 working days after receipt of the purchase.
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8. CHANGES TO THE GENERAL TERMS AND CONDITIONS
8.1 The applicable General Terms and Conditions have been published on the website.
8.2 Agaat Nouwen has the right to change the General Terms and Conditions at any time. Amended terms and conditions apply from the moment the Customer has accepted the terms and conditions.
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9. DISPUTES AND APPLICABLE LAW
9.1 Agaat Nouwen strives to always resolve disputes first in good consultation.
9.2 Agreements between the Customer and Agaat Nouwen are exclusively governed by Dutch law and are exclusively governed by the Dutch courts in disputes, even if the Customer does not live in the Netherlands.
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